作为MIT X JUND X麓湖A8设计中心联合课程Urban Hacking Chengdu五个研究成果之二，该研究聚焦麓湖水环境，探索如何通过数字化的社区参与平台，促进公众对于水生态的意识、吸引居民和游客共同参与水资源维护、降低管理成本及提高支付意愿，并最终建立一种新型的、可持续的与水互动的生活方式。研究基于大数据提取以及对居民和访客的调研和访谈，以支持LikeLake / 钟爱麓湖交互平台的设计和开发。

As one of the MIT X JUND X A8 Design Center joint course Urban Hacking Chengdu five research results, the research is focused on the LUXELAKES water environment, explores how to promote the public awareness of water ecology, engage residents and visitors in water resources preservation, reduce the management cost and improve the willingness to pay, and finally establish a new, sustainable life style through the digital community engagement platform. The research is based on big data extraction and surveys and interviews with residents and visitors to support the design and development of LikeLake interactive platform.

LikeLake: Water Community Engagement Platform

Designers: 

Ruoming Fang, Wendy Wu, Yujie Wang

水是麓湖的躯体和灵魂。水环境的质量不仅直接影响了人们的日常生活和相关运营，更潜移默化地决定了人们与“水”这一元素的联系。同时，麓湖也亟需解决一个现实问题：如何在环境和经济上实现可持续的麓湖水环境维护？设计团队的答案是一个数字化的社区参与平台——利用技术的力量，来促进公众对于麓湖水生态的意识。通过沉浸现实技术以及游戏化的媒介，将自下而上的水资源保护行动与人们日常与水的嬉戏交互进行融合；同时，与水相关的生产和学习行为也和麓湖的社会—生态信息深度交织。对于水域管理方，平台提供了更优的用户行为洞察、意见反馈和维护需求预期。而对于麓湖的社群组织，平台则提供了一个 开放系统来方便他们创造个性化的数字社区参与体验。自上的精简化水系维护与自下的水生态参与共同助力了该项目的最终目标——实现经济上可持续的水资源管理，以及塑造新型的长期与水互动的生活方式。

Water is the body and soul of Luxelakes. The quality of the water system not only affects people’s daily lives and operations here, but also subtly dictates their association and dissociation with the water. Meanwhile, there is a realistic problem, one that concerns with the need to maintain Luxelakes water sustainably, both in terms of environment and finance. The team responds with a digital community engagement platform that takes the advantage of technology to bring about better awareness of the Luxelakes water system. Through the immersive reality technologies and gamification, the team enhances people’s experiential, playful interactions with the water with bottom-up water conservation activities. In the same way, productive and learning activities are more closely knit with socio-ecological knowledge about the lake. For the managerial organizations, the platform provides better insights on water user behaviors, channel of user feedback, and prediction on maintenance needs. The platform is also an open system for community organizations and interested stakeholders, enabling them to create their own water engagement journey digitally. Streamlining water maintenance operations at the top and encouraging active conservation at the bottom contributes to the design team’s end goal—achieving economically sound water management and shaping a long-term model of living with water.

水是麓湖的躯体和灵魂。水环境的质量不仅直接影响了人们的日常生活和相关运营，更潜移默化地决定了人们与“水”这一元素的联系。同时，麓湖也亟需解决一个现实问题：如何在环境和经济上实现可持续的麓湖水环境维护？设计团队的答案是一个数字化的社区参与平台——利用技术的力量，来促进公众对于麓湖水生态的意识。通过沉浸现实技术以及游戏化的媒介，将自下而上的水资源保护行动与人们日常与水的嬉戏交互进行融合；同时，与水相关的生产和学习行为也和麓湖的社会—生态信息深度交织。对于水域管理方，平台提供了更优的用户行为洞察、意见反馈和维护需求预期。而对于麓湖的社群组织，平台则提供了一个 开放系统来方便他们创造个性化的数字社区参与体验。自上的精简化水系维护与自下的水生态参与共同助力了该项目的最终目标——实现经济上可持续的水资源管理，以及塑造新型的长期与水互动的生活方式。

Water is the body and soul of Luxelakes. The quality of the water system not only affects people’s daily lives and operations here, but also subtly dictates their association and dissociation with the water. Meanwhile, there is a realistic problem, one that concerns with the need to maintain Luxelakes water sustainably, both in terms of environment and finance. The team responds with a digital community engagement platform that takes the advantage of technology to bring about better awareness of the Luxelakes water system. Through the immersive reality technologies and gamification, the team enhances people’s experiential, playful interactions with the water with bottom-up water conservation activities. In the same way, productive and learning activities are more closely knit with socio-ecological knowledge about the lake. For the managerial organizations, the platform provides better insights on water user behaviors, channel of user feedback, and prediction on maintenance needs. The platform is also an open system for community organizations and interested stakeholders, enabling them to create their own water engagement journey digitally. Streamlining water maintenance operations at the top and encouraging active conservation at the bottom contributes to the design team’s end goal—achieving economically sound water management and shaping a long-term model of living with water.

设计团队采用数据驱动的方法，通过提取麓湖社区论坛中与水有关的关键词搜索频率数据并将其可视化为文字云，具象地呈现了社区成员是如何想象“水”这一概念并将其与其他概念相关联的行为。

The design team take a data-driven approach that leverages the social media data of search frequency for water-related terms in Luxelakes community forum, by visualizing it into a word cloud that directly highlights how community members imagine the water and associate it with other concepts.

设计团队的前期调查研究启发他们提出了一个更加完善的问题陈述：如何提高对水生态系统的认识，增强人与水的联系，并鼓励自下而上对麓湖水的可持续维护行为，从而在麓湖实现长期的水资源管理目标？

The design team’s research have inspired them to propose a refined problem statement: How might  Luxelakes raise the awareness of the water ecosystem, enhance the people-water association, and encourage bottom-up water-sustainable behaviors to the lake, such that to serve the long-term lake management goals?

为了解决这个问题，设计团队提出并设计了社区参与平台LikeLake（钟爱麓湖），该平台旨在通过提高居民和访客对麓湖水系统的意识，并通过一系列人与自然的互动行为来培养有关麓湖水系统的社会及生态知识，以此促进人们积极参与可持续水系统管理。

The design team responds to that question by proposing LikeLake, a community engagement platform that aims to promote active participation in sustainable water system management by raising residents’ and visitors’ awareness of the water system in Luxelake and instilling socio-ecological knowledge about the lake through human-nature interaction.

设计团队对平台的愿景遵循一个以水维护成本和支付意愿的平衡为长期目标的简单模型。通过促进社区自愿参与的节水行为，总体水管理成本得以降低；另一方面，这些行动产生的经历和叙事也能唤起人们对麓湖水系统的归属感，因此增加了社区对于水管理的支付意愿。通过在十年内缩小成本和支付的差距，该项目可以在麓湖实现向社区水管理的平滑过渡。

The design team’s vision for the platform follows this model, represented by the convergence of water maintenance cost and willingness to pay. By promoting voluntary community participation in water conservation, the overall water management cost can be driven down; on the other hand, such actions produce narratives that invoke a sense of attachment to the water system and hence increase the willingness to pay for water management in the community. By closing the gap in a ten-year timeframe, this project can help accomplish a smooth transition to community water management in Luxelakes.

考虑到这一点，设计团队分析了用户空间，并选择了居民和访客作为目标群体。这个决定基于两个原因。首先，居民和游客与水互动的频次更高。第二，政府和物业与水系统的交互是单向的，因为水的反馈是通过居民和访客间接传递的。另一方面，居民和访客具有和水环境的双向互动关系，其中具备多种形式的即时行为和反馈。这为设计团队提供了在各种情况下设计和实施解决方案的广阔空间。

With that in mind, the design team analyzed the user space and selected residents and visitors as the target groups. They base their decision on two reasons. First, residents and visitors are greater in number and density of interaction with water. Second, government and property management involve in one-way interactions with the water system, as the feedback from water is transmitted indirectly through residents and visitors. Residents and visitors, on the other hand, engage in two way interactions, with immediate actions and reactions in plural forms. That gives them a wider space to design and implement their solution in a variety of scenarios.

首先，设计通过增强现实（AR）、语音交互、地理空间信息系统以及与MyH2O志愿者组织的合作，为居民提供了在线和离线的个性化体验（湖周围），以实现公众教育和社区参与的目标。

First, the design features an online+offline personalized experience for residents to take water samples (around the lake), through AR+voice interaction+Geospatial guidance and cooperation with MyH2O volunteer organization to achieve educational and community engagement objectives.

设计团队还通过船上的互动屏幕、语音互动以及与水运管理集团和麓湖水上游乐供应商的合作，为游客创造了一个离线的游戏体验，以探索（湖中的）水物种和生态系统，从而实现公众教育和增强参与的目标。

The design team also created an offline experience for visitors to explore water species and ecological system (in the lake), through the on-boat interactive screen and voice interaction and cooperation with water transport management group and LeHu water entertainment vendor to achieve educational and engagement objectives.

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